We hope you find coachcanada.com easy to use, however just in case, we have answered some of the frequently asked questions. Please select your question from the list below. If your question is not answered here then please feel free to contact us.
When can I buy tickets? »
Our website is open all the time for online sales. However, you may not be able
to purchase e-tickets for travel on a desired date since some cutoffs periods may
apply. If the date you want is not listed and you plan to travel in the near future,
please buy your ticket directly from our driver or an agent. If you are planning
a trip in the distant future, return to this website closer to your departure and
try again. You MUST TRAVEL ON THE DATE SELECTED, so only pick a date that fits with
your travel requirements.
Passenger types establish multiple pricing structures for our services. Please be
sure to carefully read any restrictions associated with a passenger type to make
sure you qualify. Our drivers may request to see proof of age, disability, study,
etc. noted in the passenger type description. Failure to present these credentials
may require you to forfeit your e-ticket and purchase a walk up ticket.
This is the date that you intend to redeem your e-ticket or exchange your voucher
for a commuter ticket book, pass, etc. Please note that this date is non-transferable.
Coach Canada offers great value for money. Pricing varies by service and you will
be presented with the range of fares available to you during the purchase process.
Worldpay is our trusted and secure on-line payment processor and part of The Royal
Bank of Scotland Group, the 5th biggest banking group in the world. In an age where
protecting on-line credit card information is so critical, we have made a strategic
decision to team up with Worldpay. Near the end of an on-line purchase from our
website, your browser will be redirected to the secure Worldpay website, which will
collect and process your credit card information.
Yes you can. All tickets can be purchased in other currencies including Euro and
US Dollar at stage 4 (Worldpay) of the buying process.
Timetables for Coach Canada services can be viewed online at coachcanada.com You
can enter an origin State/Province and City into the Scheduled Services box to see
all available destinations. Selecting a destination will lead you to timetable,
fare and other pertinent information. Note that not all services are available for
We comply with all ADA regulations. A 48-hour notice is required for wheelchair
accessible vehicles. Purchasing a handicapped ticket (where available) will not
automatically guarantee a wheelchair accessible bus. You must contact your local
company to make arrangements.
When you make your purchase you may be issued with:
Payment for Coach Canada services can be made using most major credit and debit cards, including Visa, MasterCard, and American Express.
Once you have completed your order you will be taken to the Worldpay page to make
payment. Enter the necessary details and make your payment.
Please check your email address for the Worldpay confirmation email and Coach Canada
purchase email. If you have received both of these then your transaction was successful.
If however you do not receive either of these within an hour or so of your transaction
then please contact us.
After completing your payment you will be sent an email from both Worldpay and from
Coach Canada. These emails will confirm full details of the transaction.
Unfortunately online purchases are generally non-transferable and non-refundable.
Please contact your local company for details.
You may either need to exchange your confirmation e-mail for a real ticket, or board
the bus directly using the e-mail. Our policies vary between services and specific
instructions will be provided in an e-mail sent to you following the transaction.